{"id":19,"date":"2026-10-31T14:07:25","date_gmt":"2026-10-31T14:07:25","guid":{"rendered":"https:\/\/health365.vn\/?page_id=19"},"modified":"2026-11-04T05:05:45","modified_gmt":"2026-11-04T05:05:45","slug":"doi-tra-bao-hanh","status":"publish","type":"page","link":"https:\/\/health365.vn\/en\/doi-tra-bao-hanh\/","title":{"rendered":"\u0110\u1ed5i tr\u1ea3, ki\u1ec3m h\u00e0ng v\u00e0 b\u1ea3o h\u00e0nh"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Cam k\u1ebft: s\u1ea3n ph\u1ea9m m\u1edbi, c\u00f3 ch\u1ee9ng t\u1eeb h\u1ee3p l\u1ec7. H\u00e0ng l\u1ed7i, h\u01b0 h\u1ecfng, kh\u00f4ng \u0111\u00fang m\u00f4 t\u1ea3 thu\u1ed9c ch\u00ednh s\u00e1ch d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ki\u1ec3m h\u00e0ng<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Xem trang V\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn, m\u1ee5c 7.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0110\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Theo th\u1eddi \u0111i\u1ec3m v\u00e0 nguy\u00ean nh\u00e2n<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t, ng\u00e0y 1\u20137: \u0111\u1ed5i ho\u1eb7c tr\u1ea3 kh\u00f4ng m\u1ea5t ph\u00ed.<\/li>\n\n<li>L\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t, ng\u00e0y 8\u201330: b\u1ea3o h\u00e0nh, mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n hai chi\u1ec1u.<\/li>\n\n<li>L\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t, sau 30 ng\u00e0y: b\u1ea3o h\u00e0nh; Health365 ch\u1ecbu ph\u00ed chuy\u1ec3n tr\u1ea3 h\u00e0ng cho kh\u00e1ch.<\/li>\n\n<li>L\u1ed7i do kh\u00e1ch: s\u1eeda ch\u1eefa ho\u1eb7c b\u1ea3o h\u00e0nh theo quy \u0111\u1ecbnh nh\u00e0 cung c\u1ea5p; kh\u00e1ch ch\u1ecbu v\u1eadn chuy\u1ec3n hai chi\u1ec1u.<\/li>\n\n<li>Kh\u00f4ng l\u1ed7i: kh\u00f4ng \u0111\u1ed5i tr\u1ea3 sau 7 ng\u00e0y.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u0110i\u1ec1u ki\u1ec7n h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 (trong 7 ng\u00e0y)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u01b0a d\u00f9ng, c\u00f2n nh\u00e3n, tem, ni\u00eam phong c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t; c\u00f2n h\u1ed9p, bao b\u00ec; \u0111\u1ee7 ph\u1ee5 ki\u1ec7n, phi\u1ebfu b\u1ea3o h\u00e0nh, qu\u00e0 t\u1eb7ng; thi\u1ebft b\u1ecb \u0111i\u1ec7n t\u1eed ch\u01b0a k\u00edch ho\u1ea1t, ch\u01b0a ghi d\u1eef li\u1ec7u; kh\u00f4ng thu\u1ed9c danh m\u1ee5c h\u1ea1n ch\u1ebf \u0111\u1ed5i tr\u1ea3.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Th\u1eddi h\u1ea1n y\u00eau c\u1ea7u<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trong c\u00e1c m\u1ed1c t\u1ea1i m\u1ee5c 1, t\u00ednh t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0110\u1ea7u m\u1ed1i ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u1ed5i tr\u1ea3<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng Health365, hotline +84 986 481 388, email info@health365.vn, bi\u1ec3u m\u1eabu g\u00f3p \u00fd tr\u00ean website; \u0111\u1ecba ch\u1ec9: tr\u1ee5 s\u1edf C\u00f4ng ty (ph\u1ea7n &quot;Th\u00f4ng tin chung&quot;).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quy tr\u00ecnh v\u00e0 th\u1eddi h\u1ea1n t\u1eebng b\u01b0\u1edbc<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u01b0\u1edbc 1: kh\u00e1ch g\u1eedi y\u00eau c\u1ea7u trong th\u1eddi h\u1ea1n t\u1ea1i m\u1ee5c 1, k\u00e8m m\u00e3 \u0111\u01a1n, t\u00ean s\u1ea3n ph\u1ea9m, m\u00f4 t\u1ea3 l\u1ed7i (\u1ea3nh n\u1ebfu c\u00f3), y\u00eau c\u1ea7u (\u0111\u1ed5i, tr\u1ea3, b\u1ea3o h\u00e0nh).<\/li>\n\n<li>B\u01b0\u1edbc 2: Health365 x\u00e1c nh\u1eadn ti\u1ebfp nh\u1eadn v\u00e0 h\u01b0\u1edbng d\u1eabn trong 2 ng\u00e0y l\u00e0m vi\u1ec7c.<\/li>\n\n<li>B\u01b0\u1edbc 3: kh\u00e1ch \u0111\u00f3ng g\u00f3i nh\u01b0 ban \u0111\u1ea7u (ch\u01b0a d\u00e1n k\u00edn th\u00f9ng khi ch\u1edd l\u1ea5y h\u00e0ng, kh\u00f4ng d\u00e1n b\u0103ng keo l\u00ean h\u1ed9p s\u1ea3n ph\u1ea9m), k\u00e8m h\u00f3a \u0111\u01a1n ho\u1eb7c ghi ch\u00fa m\u00e3 \u0111\u01a1n, ph\u1ee5 ki\u1ec7n, qu\u00e0 t\u1eb7ng; Health365 nh\u1eadn h\u00e0ng trong 2\u20133 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi x\u00e1c nh\u1eadn.<\/li>\n\n<li>B\u01b0\u1edbc 4: Health365 ki\u1ec3m tra h\u00e0ng v\u00e0 th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 qua email ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i trong 3 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng.<\/li>\n\n<li>B\u01b0\u1edbc 5: \u0111\u1ed5i h\u00e0ng ho\u1eb7c ho\u00e0n ti\u1ec1n theo m\u1ee5c 6; b\u1ea3o h\u00e0nh theo ph\u1ea7n II.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Ph\u01b0\u01a1ng th\u1ee9c v\u00e0 chi ph\u00ed ho\u00e0n ti\u1ec1n<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kh\u00f4ng thu th\u00eam ph\u00ed, mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n v\u1edbi tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t. \u0110\u01a1n tr\u1ea3 ti\u1ec1n khi nh\u1eadn: ho\u00e0n b\u1eb1ng chuy\u1ec3n kho\u1ea3n sau khi nh\u1eadn l\u1ea1i h\u00e0ng. Chuy\u1ec3n kho\u1ea3n: ho\u00e0n v\u1ec1 t\u00e0i kho\u1ea3n \u0111\u00e3 d\u00f9ng. Th\u1eddi gian: 1\u20135 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi Health365 nh\u1eadn l\u1ea1i h\u00e0ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">B\u1ea3o h\u00e0nh<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Th\u1eddi h\u1ea1n: 12 th\u00e1ng t\u1eeb ng\u00e0y giao h\u00e0ng, tr\u1eeb khi trang s\u1ea3n ph\u1ea9m ho\u1eb7c phi\u1ebfu b\u1ea3o h\u00e0nh c\u1ee7a h\u00e3ng ghi th\u1eddi h\u1ea1n kh\u00e1c.<\/li>\n\n<li>Ph\u1ea1m vi: s\u1eeda ch\u1eefa ho\u1eb7c thay th\u1ebf khi l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh, \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o b\u1eb1ng v\u0103n b\u1ea3n ho\u1eb7c email trong 30 ng\u00e0y k\u1ec3 t\u1eeb khi ph\u00e1t hi\u1ec7n, v\u00e0 s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c g\u1eedi l\u1ea1i trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh. S\u1ea3n ph\u1ea9m thay th\u1ebf c\u00f3 th\u1ec3 c\u00f3 ch\u1ee9c n\u0103ng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng. Chi ph\u00ed t\u00edch h\u1ee3p v\u00e0o m\u00f4i tr\u01b0\u1eddng c\u1ee7a kh\u00e1ch kh\u00f4ng thu\u1ed9c b\u1ea3o h\u00e0nh.<\/li>\n\n<li>Lo\u1ea1i tr\u1eeb: nguy\u00ean nh\u00e2n t\u1eeb m\u00f4i tr\u01b0\u1eddng ho\u1eb7c h\u1ec7 th\u1ed1ng; l\u1ed7i do kh\u00e1ch; s\u1eeda ch\u1eefa ho\u1eb7c thay \u0111\u1ed5i b\u1edfi b\u00ean th\u1ee9 ba; h\u00e0ng gi\u1ea3; s\u1eed d\u1ee5ng sai, b\u1ea3o qu\u1ea3n sai; d\u00f9ng linh ki\u1ec7n, ph\u1ee5 ki\u1ec7n kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn; kh\u00f4ng theo h\u01b0\u1edbng d\u1eabn ho\u1eb7c l\u1ecbch b\u1ea3o tr\u00ec; ch\u00e1y, n\u1ed5, va \u0111\u1eadp v\u01b0\u1ee3t m\u1ee9c s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.<\/li>\n\n<li>Chi ph\u00ed: s\u1eeda ch\u1eefa mi\u1ec5n ph\u00ed trong ph\u1ea1m vi b\u1ea3o h\u00e0nh; 30 ng\u00e0y \u0111\u1ea7u mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n hai chi\u1ec1u; sau 30 ng\u00e0y Health365 ch\u1ecbu ph\u00ed chuy\u1ec3n tr\u1ea3 kh\u00e1ch.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Cam k\u1ebft: s\u1ea3n ph\u1ea9m m\u1edbi, c\u00f3 ch\u1ee9ng t\u1eeb h\u1ee3p l\u1ec7. H\u00e0ng l\u1ed7i, h\u01b0 h\u1ecfng, kh\u00f4ng \u0111\u00fang m\u00f4 t\u1ea3 thu\u1ed9c ch\u00ednh s\u00e1ch d\u01b0\u1edbi \u0111\u00e2y. Ki\u1ec3m h\u00e0ng Xem trang V\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn, m\u1ee5c 7. \u0110\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n Theo th\u1eddi \u0111i\u1ec3m v\u00e0 nguy\u00ean nh\u00e2n \u0110i\u1ec1u ki\u1ec7n h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 (trong 7 ng\u00e0y) Ch\u01b0a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-policy","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0110\u1ed5i tr\u1ea3, ki\u1ec3m h\u00e0ng v\u00e0 b\u1ea3o h\u00e0nh - Health365<\/title>\n<meta name=\"description\" content=\"Cam k\u1ebft: s\u1ea3n ph\u1ea9m m\u1edbi, c\u00f3 ch\u1ee9ng t\u1eeb h\u1ee3p l\u1ec7. 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